Customer Service Representative

Stefanini Group • Batesville, IN

6h • Hybrid

About The Position

Serves as primary contact for customer inquiries, order processing, and coordinating customer service needs with other functions as required (such as with product availability issues). Serves as customer contact (by telephone or fax) regarding such matters as ordering, scheduling, and shipping.

Requirements

• Customer service experience
• Experience with order processing
• Experience coordinating customer service needs
• Experience with product availability issues
• Experience with ordering, scheduling, and shipping inquiries
• Experience with telephone, fax, and web orders
• Experience inputting sales order data into order fulfillment system
• Experience resolving customer questions, complaints, and requests
• Experience investigating shipment problems, credits, and new orders
• Experience obtaining information on product amount, type, and stock on hand
• Experience expediting orders
• Experience initiating action to replenish stock
• Experience setting up new accounts
• Experience maintaining records
• Experience preparing reports

Responsibilities

• Responds to telephones, fax, and web product and service orders, obtains usage and inputs sales order data and/or product service calls into order fulfillment system.
• Resolves routine and some non-routine customer questions, complaints, and requests.
• Investigates problems related to shipment of products, credits, and new orders.
• Through the ordering process obtains information on the amount, type, and stock on hand.
• May also expedite orders, and initiate action to replenish stock.
• May setup new accounts, maintain other records, prepare required reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed