Customer Service Representative
General Shale•Charlotte, NC
•Onsite
About The Position
Customer Service Representative Charlotte, NC General Shale, Inc., a leading brick and masonry materials manufacturer, is seeking a Customer Service Representative to join our team in Charlotte, NC. This role supports daily sales operations and works closely with customers, dispatch, and the outside sales team. The position involves a mix of customer service, order processing, and coordination with internal teams to ensure accurate and timely delivery of products.
Requirements
- 1–3 years of customer service or sales experience
- Strong computer skills
- Strong communication and organizational skills
- Ability to manage multiple priorities in a team environment
Nice To Haves
- Associate or Bachelor’s degree preferred
- SAP experience is a plus
Responsibilities
- Provide inside sales support and customer service
- Process orders, invoicing, and cash sales
- Answer incoming calls and respond to customer inquiries
- Enter and maintain accurate information in SAP
- Coordinate with dispatch to schedule deliveries
- Work closely with the outside sales team
- Assist with light yard or product support as needed
Benefits
- Competitive Salary
- Comprehensive benefits package
- Opportunities for professional development
- A stable, established company environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
