Customer Service Representative

The Wonderful Company•Paragould, AR

16d•Hybrid

About The Position

Teleflora is looking for enthusiastic candidates to fill this entry-level position. As a Customer Service Representative, you'll act as the frontline contact by answering Florist's calls and processing all customer requests. Customer Service is the one stop shop for our network of florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Paragould, AR office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Paragould, AR.

Requirements

High School Diploma or equivalent is required
Strong written and oral communication skills
Ability to make decision with little direction
Strong attention to detail
1-2 years Customer Service/Call Center experience
Basic math skills
Ability to speak clearly in a well-modulated voice using good diction
Typing 25 WPM/ net minimum
Knowledgeable in basic computer skills

Responsibilities

Act as the frontline contact by answering Florist's calls and processing all customer requests.
Take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop.
Assist our member florists with their questions, requests, product purchases, and problems.
Process incoming calls which may include Flower Orders, Product Orders, Directory Orders and Changes, Credit Card Product and Equipment Orders, Credit Card Equipment Troubleshooting, Customer monthly statements, and Web Hosting.
Additional duties as needed.