Customer Service Representative

AriensCo•Brillion, WI

10d•Onsite

About The Position

At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly. We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute. Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world. Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community. Job Description: AriensCo is looking for a Customer Service Representative at our location in Brillion, WI to serve as a key point of contact between our company and our customers. This role plays an important part in supporting customers by delivering products and services that help identify the best solutions to meet their needs.

Requirements

Completion of a two year post high school program, or high school diploma/general education degree (GED)
Minimum of 2 years of experience in customer service
Ability to make decisions and solve problems with leadership direction
Use judgment to evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures
The ability to support special projects and additional duties as assigned
The ability to multi-task or change direction on short notice
Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

Responsibilities

Responsible for order processing for customers as it relates to the parts business: US & Canadian Dealers, National Accounts, State & Government Agencies, International Distributors, Consumer Credit Card Orders and Internal Customers
Responsible for external and internal order processing, RMA’s, product registration support, dealer locator support
Successfully communicate in support of the customer with the internal teams of TAC, DC staff and sourcing
Apply field promotions ensuring pricing and terms are executed correctly
Communicate process and system issues related to order processing to leadership
Credit card order processing and all processes related to these transactions
Actively attend and participate in required trainings
Stay current with system and product information, changes and updates
Help identify and implement process improvements for work flows they oversee

Benefits

Medical, Dental, Vision Insurance effective first day of employment
Dependent Care Flexible Spending Account (FSA) plan
401(k) match and profit-sharing plans
Life Insurance
Health Savings Accounts (HSA)
Short Term Disability
Parental Leave
Onsite Marketplace
Care Partners at all locations
Paid holidays
Employee Assistance Program
Tuition Reimbursement and Apprenticeship Programs
Safety shoes and safety prescription glasses reimbursement
Employee Product Purchase Program
50% Daycare discount Brillion Early Learning Center
10% tuition discount at KinderCare Learning Centers nationwide Excludes Brillion Early Learning Center
Onsite health clinic with Bellin Health Brillion Campus Only
Nearsite & Urgent Care Clinic Options Brillion Campus Only