Customer Service Representative - Kelowna
Keolis Canada•Kelowna, BC
•Onsite
About The Position
Whether someone is visiting family, heading to school, or exploring somewhere new, you’ll play an important role in making their journey easy and enjoyable. As part of the Keolis Canada family, we connect communities across BC and Alberta with safe, reliable, and comfortable transportation, and our people make that possible. If you enjoy helping others, solving problems, and working in a fast-paced environment, this could be your perfect fit.
Requirements
- Availability for evening, weekend & holiday shifts
- A positive, customer-first attitude
- Strong communication and interpersonal skills
- Ability to stay calm and problem-solve in a fast-paced environment
- High attention to detail and strong organizational skills
- Comfortable using computers (Microsoft Office experience preferred)
Nice To Haves
- Previous customer service experience is an asset
- First Aid training is considered an asset
Responsibilities
- Welcome and assist customers in person, over the phone, and online
- Book, change, and cancel reservations with accuracy and care
- Process payments and maintain organized records
- Assist passengers with check-in, luggage, and boarding
- Answer questions and provide travel support with professionalism
- Keep the ticket office clean, organized, and running smoothly
- Complete light administrative and operational tasks
Benefits
- Discounted travel on our motorcoaches
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
