Customer Service Representative Youth Apprentice

COUNTRY VISIONS COOPERATIVE•Brillion, WI

1d•Onsite

About The Position

The Youth Apprenticeship Customer Service Representative supports customers, clients, and internal teams by providing professional communication, resolving issues, and delivering accurate information. This role is designed for high school students participating in a Youth Apprenticeship program who want hands-on experience in customer service, business operations, and workplace professionalism. The apprentice will develop practical skills in communication, problem-solving, teamwork, time management, and business technology while working under the supervision of experienced staff.

Requirements

Enrolled in a Youth Apprenticeship program or eligible high school student
Strong verbal and written communication skills
Positive attitude and willingness to learn
Reliable attendance and punctuality
Basic computer and typing skills
Ability to work independently and as part of a team
Professional demeanor when interacting with customers and staff

Nice To Haves

Previous volunteer, school, or customer-facing experience
Familiarity with Microsoft Office or Google Workspace
Interest in business, marketing, communications, or customer service careers

Responsibilities

Greet customers professionally in person, by phone, and through email
Answer customer questions and provide accurate information about products, services, or company procedures
Assist with handling customer concerns and escalating issues when necessary
Maintain customer records and update information in company systems
Process basic transactions, forms, or service requests
Support scheduling, filing, data entry, and other administrative tasks
Collaborate with team members to ensure positive customer experiences
Follow company policies regarding confidentiality, professionalism, and workplace safety
Participate in training sessions and mentorship opportunities
Maintain a clean and organized work environment