Customer Service Representative with Sales (Ventura CA)

California Surveying & Drafting Supply, Inc. (CSDS) • San Buenaventura (Ventura), CA

4d • Onsite

About The Position

California Surveying & Drafting Supply (CSDS) is seeking a Customer Service Representative (CSR) responsible for providing excellent customer service to clients. This role supports customers by answering questions and providing advice on product offerings. The CSR will also support the sales team with onboarding new customers and is ideal for individuals who enjoy a fast-paced, customer-facing environment.

Requirements

• Strong customer service skills.
• Above average problem-solving skills in order to solve complex customer issues.
• Excellent interpersonal communication & telephone skills.
• Self-disciplined and highly organized with ability to take initiatives.
• Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in an at times fast-paced and pressured atmosphere.
• Energetic and highly motivated.
• Minimum of one-year customer service and administrative experience.
• Computer competence and knowledge of Microsoft Office.

Nice To Haves

• Knowledge of any CRM is an asset.
• Construction experience a plus.

Responsibilities

• Provide a consistent customer experience for our clients.
• Provide exceptional customer care via telephone and emails.
• Handle customer issues from start to finish and provide solutions to problems efficiently and effectively.
• Provide advice to customers on our product lines; equipment; applications etc.
• Problem-solve to offer customers better or alternative products where applicable or necessary.
• Showcase and promote equipment or consumables to customers for new product launches or promotions.
• Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers.
• Work closely with our outside sales team to create and maintain excellent customer service relations.
• General branch administration, data entry, and other duties as assigned or required.

Benefits

• Base salary between $25.00/hour and a commission of up to $15,000
• Company paid 401K contribution (guaranteed).
• Opportunity to purchase shares in a very successful private company.
• Vacation pay.
• Sick and holiday pay.
• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
• Phone/Computer/demonstration tools.
• Full medical and Dental insurance paid by company (less $25 employee contribution).
• In-depth training on our solutions from our in-house training dept. and from the manufacturer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed