Customer Service Representative – Utility Billing

Five Star Solutions•Sioux Falls, SD

5d•Remote

About The Position

Five Star Solutions is looking for friendly, dependable Customer Service Representatives to support customers with their natural gas utility accounts. In this role, you will assist customers with questions regarding their gas bills, payments, account information, and general account-related concerns. The ideal candidate is patient, professional, and comfortable assisting customers with billing and account issues while providing a positive customer experience. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Requirements

1 year Previous customer service, call center, or office experience preferred
Strong verbal and written communication skills
Comfortable working with billing and account information
Strong attention to detail
Ability to navigate multiple computer systems
Professional and empathetic approach to customer concerns
Reliable attendance and punctuality
Ability to work independently and as part of a team
Comfortable handling potentially difficult customer interactions
Must be comfortable cross training on other accounts

Responsibilities

Assist customers with questions regarding their natural gas bills and account balances
Process and assist with customer payments
Research and resolve account-related issues
Explain billing information, charges, and payment options clearly
Update and maintain accurate customer account information
Handle customer questions and concerns professionally and efficiently
Follow established procedures and privacy requirements
Document customer interactions accurately
Escalate issues when additional assistance or authorization is required
Provide excellent customer service on every interaction