Customer Service Representative Translator

Sentry Insurance•Goldsboro, NC

2d•Hybrid

About The Position

Ensures quality customer service by interpreting phone calls for personal and commercial lines insureds and claimants. Translates and transcribes documents and recordings accurately. As the translator for Sentry Insurance, you will translate verbally phone conversations and rewrite documents in both English and Spanish. This individual would also follow a hybrid work model and is eligible to work out of our Stevens Point, WI, El Paso, TX, Freeport, IL or Goldsboro, NC office locations. For Sentry, our flexible schedule would be Mondays and Fridays are optional work from home days and Tuesday, Wednesday and Thursday are in office days.

Requirements

Associate Degree or equivalent work experience
0-2 years of related work experience
Excellent ability to speak, read and write fluently in English and Spanish
Familiar with various dialect meanings in both English and Spanish
Ability to meet tight deadlines, maintain confidentiality and provide work direction.

Nice To Haves

Previous experience in the insurance field is desirable

Responsibilities

Participate on phone calls between Sentry and Claimants
Interpret various dialect meanings while translating verbally or in written form
Provide translation services to all Sentry offices
Translate a high volume of calls daily
Provide a high quality of customer service for internal and external customers

Benefits

Hybrid work model
In-office workspace and materials for your home office
Equipment for your home office
Meal Subsidy
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Sentry University (SentryU)
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave
Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program