Customer Service Representative - Tier 1

Sysco•Woodridge, IL

4d•Hybrid

About The Position

The Customer Experience Representative interacts extensively with our customers to develop relationships; ensuring ultimate customer satisfaction and returning customers. This position will be onsite for training purposes for 4 weeks and then once training is complete it will transition to a hybrid schedule, working onsite in Woodridge IL 3 days per week and working from home 2 days.

Requirements

High school diploma or equivalent
1 years in a Customer Service function or related skill
Customer centric and Internet savvy
Strong MS Office skills
Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
Ability to concentrate for extended periods of time.
Excellent oral and written communication skills.
Ability to plan and organize time and projects efficiently.
Excellent critical thinking and problem solving skills
Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
Ability to act in an ethical, honest and professional manner at all times.
Desire to work independently as well as in a team environment.
Maintain discretion with all company information regarding customers, pricing, products, and procedures.
Must be able to sit for prolonged periods of time.
Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
Must be able to look at a computer screen for prolonged periods of time and type.
Requires the ability to read written instructions, reports and other documentation.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee frequently is required to talk or hear.
Applicants must be currently authorized to work in the United States.

Nice To Haves

Restaurant supply/commercial food service experience

Responsibilities

Proactively communicate to all internal and external related parties to exceed customer’s expectations.
Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
Assists in returns and replacements as needed.
Analyzes transactions, corrects records, and adjusts errors.
Provide accurate information regarding pricing and availability of in-stock items.
Resolves customer questions related to orders, places orders where opportunity is present.
Maintains 90% minimum average in customer service and sales area quality assurance reviews.
Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
Report any system or product inaccuracies timely.
Follow company policies and procedures.
Performs other all duties as assigned.