Customer Service Representative (Teller) - Houghton (Part-Time, Flexible)

Range Bank • Portage Township, MI

20d • Onsite

About The Position

Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank’s policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction. A set schedule will be required, however there is some flexibility in start and end times, along with days of the week to be worked. Ideal applicant can work between 24-28 hours per week. Flexibility to work hours between 8:30am- 5:30pm Monday-Friday and 8:30am- 12:30pm Saturday. May require working at other offices in the Copper Country region on occasion.

Requirements

• High School Diploma
• One year customer service or cash-handling experience
• Proficient computer skills
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Nice To Haves

• Prior financial services industry experience
• Some college education or a degree in a related field

Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Benefits

• Paid time off
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Telehealth with $0 copay
• Flexible Spending Account Option
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Life insurance (paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED