Customer Service Representative Lead

Ryder Supply Chain Solutions•Locust Grove, GA

3d•$24 - $24•Onsite

About The Position

MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Service Representative Team Lead in Locust Grove, GA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. Pay Type: Hourly Pay: $24/hr Schedule: Monday-Friday 7:00am-3:30pm Summary Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.

Requirements

H.S. diploma/GED required
Three (3) years or more customer service experience within a warehouse required
Three (3) years or more experience as a supervisor or lead required
Demonstrates excellent judgment and decision making skills
Ability to effectively solve problems and challenges that satisfy customers
Strong verbal and written communication skills
Excellent organizational skills

Responsibilities

Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.
Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.
Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.
Assist with training employees in processes when necessary.
Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.
Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.
Performs other duties as assigned.