Customer Service Representative & Team Coordinator

Ace Handyman Services West St. Louis County • Ballwin, MO

6d

About The Position

Are you the kind of person who loves helping others, staying organized, and keeping a team running smoothly? If you enjoy talking with customers and being the dependable hub of a busy office, you’ll thrive here.

We’re a locally owned Ace Handyman Services franchise backed by the trusted Ace Hardware brand—and we’re growing fast. We’re looking for a friendly, detail‑driven Customer Service Representative & Team Coordinator to support our craftsmen, delight our customers, and help our office operate at its best.

Requirements

• 2+ years in customer service, office coordination, estimating, or construction support
• Strong organizational skills and ability to multitask
• Friendly, clear communication skills
• Comfort with Microsoft Word, Excel, Outlook, and Copilot
• Basic understanding of home repair or remodeling
• A positive, problem‑solving mindset

Nice To Haves

• Experience with ServiceTitan or Jobber is a plus

Responsibilities

• Answer calls and emails with warmth and professionalism
• Schedule services and guide customers through what we offer
• Coordinate daily schedules for craftsmen and appointments
• Maintain accurate customer records and job details
• Communicate clearly with customers, craftsmen, and vendors
• Gather project details, request photos, and support the creation of estimates
• Work closely with the owner and field team to ensure great experiences

Benefits

• 401(k)
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees