Customer Service Representative- Team Lead

Bomb Party•Montgomery, AL

4d•Onsite

About The Position

At Bomb Party®, we believe in sparkle, surprises, and sisterhood. Founded by two sisters with a big dream and a live stream, we've grown into a multi-million-dollar social selling sensation, and we’re just getting started. Our one-of-a-kind reveal experience, trend-setting jewelry, and vibrant rep community have made us one of the fastest-growing brands in the industry. We are actively seeking reliable, hardworking, and motivated individuals to join our team. As part of our team, you will play a crucial role in ensuring that our customers and Representatives receive the support they need to make informed decisions, enhance sales and opportunities, and have a seamless experience with our products and services. What you'll do: As a Customer Support Representative- Team Lead, you will be responsible for providing timely and accurate support to our direct sales field and customers through email, chat, and phone channels. You will serve as the primary point of contact for inquiries, orders, and concerns, delivering exceptional service that exceeds customer expectations and supporting esclations as a lead representative. Your role will involve resolving issues, answering questions, processing orders, and providing product information to support our sales team and customers.

Requirements

High School diploma or GED required.
Previous experience in customer support or a related field is preferred
Excellent communication skills, both written and verbal.
Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.
Proficiency in multitasking and managing competing priorities in a fast-paced environment.
Detail-oriented with a focus on accuracy and efficiency.
Ability to adapt to changing business needs and technologies.

Nice To Haves

Experience with customer support systems and knowledge of Microsoft Office Suite are helpful.

Responsibilities

Respond promptly and professionally to customer inquiries via email, chat, and phone.
Assist customers and Representatives with order processing, including order entry, tracking, and returns.
Provide product information, pricing, and availability to customers and Representatives.
Troubleshoot and resolve customer issues and concerns with empathy and efficiency.
Collaborate with internal teams to escalate and resolve complex customer problems.
Maintain accurate records of customer interactions and transactions as appropriate.
Identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.