Customer Service Representative Team Lead
About The Position
We are immediately hiring a Customer Service Representative Team Lead in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company. Summary Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Requirements
- H.S. diploma/GED required
- Three (3) years or more customer service experience within a warehouse required
- Three (3) years or more experience as a supervisor or lead required
- Demonstrates excellent judgment and decision making skills
- Ability to effectively solve problems and challenges that satisfy customers
- Strong verbal and written communication skills
- Excellent organizational skills
Nice To Haves
- Comfortable with unsupervised customer engagement and the ability to coach and lead a team of hourly employees is a plus
- Experience using MS Office including Outlook and Excel is a plus
Responsibilities
- Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.
- Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.
- Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.
- Assist with training employees in processes when necessary.
- Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.
- Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
- Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
