Customer Service Representative Spanish Bilingual - Insurance
About The Position
AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives – fluent in English/Spanish to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you! What You’ll Do Answer inbound calls and assist members with questions related to AAA memberships Deliver personalized, proactive solutions and recommend valuable products and services Engage with members using strong communication and a friendly, problem-solving mindset Think quickly and critically to resolve issues—this is not a scripted environment Navigate multiple systems and tools while actively listening and multitasking Maintain a positive, can-do attitude in a fast-paced and evolving environment Participate in ongoing coaching and development to continually enhance your performance Work-From-Home Requirements Dedicated, quiet workspace without interruptions. You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for download and 10 mbps for uploads. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments. Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify
Requirements
- Prior customer service experience (recent call center experience preferred)
- Bilingual skills in English and Spanish, are required.
- Excellent communication skills (written, verbal, and listening)
- Ability to multitask and navigate computer systems in real time
- A flexible, “can-do” mindset and willingness to adapt to change
- High school diploma or GED
- Ability to pass a background check and drug screening
- Must reside within 80 miles of 18160 San Pedro Ave, San Antonio, TX 78232
- Dedicated, quiet workspace without interruptions.
- Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.).
- Modem/Router must be in the same room as the computer equipment with an internet speed of at least 50 mbps to 100 mbps for download and 10 mbps for uploads.
- Demonstrated ability to uphold productivity and confidentiality in a remote setting.
- Regular attendance in virtual team meetings and training sessions.
- Availability during standard business hours and flexibility for possible shift adjustments.
Nice To Haves
- recent call center experience preferred
Responsibilities
- Answer inbound calls and assist members with questions related to AAA memberships
- Deliver personalized, proactive solutions and recommend valuable products and services
- Engage with members using strong communication and a friendly, problem-solving mindset
- Think quickly and critically to resolve issues—this is not a scripted environment
- Navigate multiple systems and tools while actively listening and multitasking
- Maintain a positive, can-do attitude in a fast-paced and evolving environment
- Participate in ongoing coaching and development to continually enhance your performance
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Company-provided computer
- Partial internet reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
