Customer Service Rep - Social Media Marketing Specialist
Emerald Heating & Cooling•Depew, NY
•Hybrid
About The Position
Emerald Heating & Cooling is seeking a full-time Customer Service Representative - Social Media Marketing Specialist to join their team in Depew, NY. This hybrid remote/in-office role involves managing customer inquiries via phone, SMS, and website, scheduling appointments, and ensuring efficient handling of requests. Additionally, the role requires maintaining active and engaging social media channels to reflect the company's professionalism and values. The position offers a competitive wage of $18-$20 per hour.
Requirements
- Valid driver's license
- Experience managing social media accounts for a business
- Strong customer service skills
- Ability to pass a background check and drug screening test
Nice To Haves
- ServiceTitan experience
Responsibilities
- Answer incoming phone calls, SMS messages, and website inquiries from customers seeking assistance.
- Schedule appointments and ensure requests are handled efficiently.
- Keep social media channels active and engaging.
- Create a welcoming online presence that reflects the professionalism and values of Emerald Heating & Cooling.
Benefits
- 401(k) plan
- Medical
- Dental
- Paid vacation
- Performance spiffs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
