Customer Service Representative (Self Storage)

Mini Mall Storage Properties•West Memphis, AR

1d•Onsite

About The Position

Mini Mall Storage Properties is experiencing rapid growth and is looking for a Customer Service Representative to play a pivotal role in delivering outstanding service to customers while overseeing the effective operation and maintenance of storage facilities. The role encompasses lead management, sales, customer service, unit inventory, brand standards, security, delinquency management, auction processes, and daily business reconciliation. The company is dedicated to making storage simple, accessible, and convenient, while challenging traditional norms and focusing on Service, Brand, and Employee Experiences. They aim to create a company where everyone is motivated to contribute to their shared mission, redefining the self-storage industry and setting new standards.

Requirements

High school diploma or equivalent
Previous sales, customer service, or property management experience preferred
Basic computer skills, including Microsoft Office proficiency
Ability to work independently and collaboratively within a team
Strong organizational and problem-solving capabilities
Excellent interpersonal and communication skills
Meticulous attention to detail in unit inventory management, brand standards, and security protocols
Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability
Successful completion of a criminal background check and verification of a Motor Vehicle Record

Responsibilities

Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in.
Build and maintain strong relationships with current and prospective customers.
Address customer inquiries, concerns, and complaints promptly and professionally.
Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
Facilitate the customer experience by completing their rental agreements, protection plans and applying appropriate discounts as applicable.
Maintain detailed records of sales activities, customer interactions, and transactions.
Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
Identify, escalate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
Other job duties as assigned.