Customer Service Representative RMV (Clerk 3)

The Government of Nova Scotia•Kentville, NS

2d•CA$48,074 - CA$53,948•Onsite

About The Position

At Service Nova Scotia, our team works together throughout the Province to build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services. Service excellence is at the heart of everything we do. We aim to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business. Citizen Services, as a branch of Service Nova Scotia, represents the face and voice of the Province of Nova Scotia. We demonstrate excellence in client service by interacting with clients, providing information about government programs and services, and processing requests received across the channels of in-person, mail, fax, digital, and phone. We strive to meet and exceed service within turnaround times, and always look for new and innovative ways to deliver services to ensure we continue to be agile and responsive to our clients. Do enjoy working in an in-person front-line environment and helping clients? Are you looking for an exciting and rewarding career with lots of potential? Then we have a great opportunity for you as a Customer Service Representative at Access Nova Scotia. The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program and Business and Citizen Services Programs (such as Residential Tenancy and the Registry of Joint Stocks). The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment. Build a fulfilling career with room for movement within our department and across government.

Requirements

Four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)
Strong communication skills
Excellent attention to detail
Flexible team-player
Self motivated with a positive attitude
Efficient and accurate
Ability to manage challenging client conversations
Strong organizational and time management skills
Excellent judgment and problem-solving skills
Strong data entry and computer skills

Nice To Haves

French language skills would be an asset.

Responsibilities

Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles programs and Business and Citizen Services Programs.
Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licences, renew licence plates, complete knowledge tests, marriage licenses and more.
Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
Maintain the security and control of public funds and inventory.