Customer Service Representative (Program Assistant)-61006018

State of South Carolina • Richland County, SC

8d • Onsite

About The Position

Under supervision of the vital records site supervisor, function as Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records. Performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders and establishing delayed birth certificates. Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents, or no record is found. Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes. Following established policies initiate amendments by affidavits of correction, paternity acknowledgements, legitimations and court orders; initiates the establishment of delayed certificates. Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.

Requirements

• A high school diploma and relevant program experience.
• Three (3) years of face-to-face customer service.
• Two (2) years of cashiering or banking experience.
• Ability to type at a corrected rate of 40 wpm (testing required).

Nice To Haves

• Bilingual in Spanish.
• Associate or bachelor's degree.
• Six (6) years of responsible clerical experience.

Responsibilities

• Assist on-site customers for vital records services.
• Perform customer service activities including checking acceptability of information and entitlement of requested documents.
• Handle receipt and accountability of fees.
• Issue documents.
• Initiate amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders, and establish delayed birth certificates.
• Assist customers in completing applications for certified copies of vital events.
• Screen applications for necessary information and entitlement to documents.
• Advise when discrepancies are apparent on original documents or no record is found.
• Enter data from applications into the electronic vital records system.
• Follow policies regarding security paper and collection/receipting of fees.
• Reconcile discrepancies to ensure accountability for audit purposes.
• Assist in a variety of assigned clerical and office maintenance duties including filing, organizing, and occasional cleaning.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED