Customer Service Representative - Professional Liability

Brown & Brown Insurance•Remote - Illinois, IL

10d•$17 - $18•Onsite

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. One80 Intermediaries is seeking a Customer Service Representative - Professional Liability to join our growing team! The Customer Service Representative - Professional Liability answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

Requirements

Provide excellent customer service via phone to clients.
Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
Assist with processing client requests received via mail, fax, and email.
Update and maintain customer records in the administration system.
Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
Mail specified forms and route completed forms for processing.

Responsibilities

Provide excellent customer service via phone to clients.
Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
Assist with processing client requests received via mail, fax, and email.
Update and maintain customer records in the administration system.
Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
Mail specified forms and route completed forms for processing.