Customer Service Representative - Patient Registration

R1 • Appleton, WI

1d • Onsite

About The Position

Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. R1 combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background is required as training will be provided, and this role serves as a fantastic launchpad for a growing healthcare career. This role offers the opportunity to make a real difference by providing support and reassurance to patients, learn healthcare from the ground up, work in a fast-paced environment balancing accuracy with compassion, and be part of a supportive team invested in professional journey. The healthcare system is always evolving, and R1 aims to find new solutions. Associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities served.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees