Customer Service Representative - Patient Registration

R1 • Appleton, WI

1d • Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the expertise of a global workforce with an advanced technology platform, including analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative in Patient Registration at Ascension St. Elizabeth Hospital, you will be the first point of contact for patients, helping them navigate the registration process, answering questions with confidence and compassion, and gathering accurate information in a fast-paced environment. This role involves building trust with patients during potentially stressful times. No prior healthcare background is required, as R1 provides comprehensive training, making this position a launchpad for a healthcare career. You will make a real difference by providing support and reassurance to patients, learn healthcare fundamentals from insurance to hospital workflows, and thrive in a dynamic environment balancing accuracy with compassion while working alongside clinical and emergency staff. The role offers a supportive team environment with investment in professional growth.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Benefits

• competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees