Customer Service Representative - Patient Registration

R1•Hoffman Estates, IL

21h•Onsite

About The Position

Ascension IL St Alexius Medical Center Hoffman Estates is seeking a Customer Service Representative for Patient Registration. This role is an opportunity to start a meaningful career in healthcare, even without prior experience. R1, a leading provider of technology-driven solutions for the healthcare industry, offers a mission-driven environment where advanced technology meets real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital, assisting them through the registration process with confidence, clarity, and compassion. You will gather accurate information in a fast-paced environment and build trust with patients during potentially stressful times. R1 provides comprehensive training and views this role as a launchpad for a growing healthcare career.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time