Customer Service Representative - Patient Registration

R1 RCM•Elk Grove Village, IL

6d•Onsite

About The Position

Ascension IL Alexian Brother Elk Grove Village is seeking a Customer Service Representative for Patient Registration. This role is ideal for individuals looking to start a meaningful career in healthcare, even without prior experience. R1, a leading provider of technology-driven solutions for the healthcare industry, offers a mission-driven environment where advanced technology meets real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first point of contact for patients checking into the hospital, assisting them with the registration process, answering questions with compassion, and gathering accurate information in a fast-paced setting. R1 provides comprehensive training, making this role a great starting point for a healthcare career.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time