Customer Service Representative - Patient Registration
About The Position
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. This role is for a Customer Service Representative in Patient Registration at Intermountain LDS Hospital in Salt Lake City, UT. You will be the first friendly face patients meet, helping them navigate the registration process, answering questions with confidence and compassion, and gathering accurate information in a fast-paced environment. The position involves building trust with patients during potentially stressful moments. No prior healthcare background is required as R1 provides training, making this a fantastic launchpad for a growing healthcare career. You will be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences, making a real difference by providing support and reassurance to patients.
Requirements
- High School Diploma or GED
- Strong customer service experience
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
