Customer Service Representative - Patient Registration

R1•Baltimore, MD

2d•Onsite

About The Position

Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the industry leader in transforming how hospitals and health systems support patients with cutting-edge technology, automation, and compassionate human care. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed. No healthcare background? No problem. R1 will train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career. Patients lean on you for support and reassurance, making you more than a data collector - you’ll be a calm, helpful presence during stressful times. You’ll learn healthcare from the ground up, gaining valuable knowledge and skills from insurance basics to hospital workflows that open the door to long-term career growth. The role is fast-paced and never boring, involving movement between computer screens, phone calls, and in-person interactions, balancing accuracy with compassion while working alongside clinicians and emergency staff. You'll be part of a supportive team environment, invested in your professional journey, surrounded by teammates who have your back and leaders who want to see you succeed. The healthcare system is always evolving — and it’s up to R1 to use their shared expertise to find new solutions that can keep up. On this growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. R1 associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities served around the world. R1 goes beyond expectations in everything they do, driving customer success and improving patient care, and applying that same enthusiasm to giving back to the community and taking care of their team.