Customer Service Representative - Patient Registration

R1 • Baltimore, MD

1d • Onsite

About The Position

Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role involves helping patients navigate the registration process, answering questions with confidence, clarity, and compassion, gathering accurate information quickly in a fast-paced environment, and building trust with patients during potentially stressful moments. No prior healthcare background is required, as R1 provides comprehensive training, making this position an excellent launchpad for a growing healthcare career. You will make a real difference by offering support and reassurance, gain valuable knowledge in healthcare, work in a dynamic environment alongside clinicians and emergency staff, and be part of a supportive team invested in your professional journey.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

• Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees