Customer Service Representative - Patient Registration
About The Position
Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. R1 combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. This role is a fantastic launchpad for a growing healthcare career, and no healthcare background is required as training will be provided. The position offers the opportunity to make a real difference in patients' lives, learn healthcare from the ground up, work in a fast-paced and dynamic environment, and be part of a supportive team.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
