Customer Service Representative - Patient Registration Team Lead
About The Position
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Customer Service Representative – Team Lead, you will be the shift lead for the Customer Service team that helps patients check into the hospital. This position oversees the day-to-day performance metrics for Patient Experience Specialists, including assisting in the planning, organizing, directing, coordinating, and controlling activities and resources that impact the timely and accurate processing of patients. To succeed in this role, you need to be a confident multi-tasker, a quick study with technology, and capable of typing and answering phones. Given it's a hospital/lab environment, you must be prepared to encounter illness and injuries. The company provides all necessary training, making this a suitable starting point to launch a healthcare career. Prior to hire, candidates must be up to date on all vaccinations, pass a drug test, and pass a background check.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Up to date on all vaccinations
- Pass a drug test prior to hire
- Pass a background check prior to hire
- Confident multi-tasker
- Quick study with technology
- Ability to type and answer phones
Responsibilities
- Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards.
- Efficient and effective utilization of all available departmental resources, whether human, physical or technological.
- Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards.
- Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement.
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
