Customer Service Representative - Patient Registration II
About The Position
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Customer Service Representative, you will work to help patients check into the hospital. This role is fast-paced at times, and you will be the person patients rely on to answer questions during registration. You will build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion to address their fears, concerns, and questions. To thrive in this job, you will need to be a confident multi-tasker who is a quick study with technology and can touch type, maintain eye contact, and answer questions. No previous experience or knowledge in healthcare is required. Since this is a hospital environment, you will need to be prepared to see illness and injuries. R1 will teach you everything you need to know, making this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Up to date on all vaccinations
- Pass a drug test
- Pass a background check prior to hire
Responsibilities
- Working on computers and answering phones to intake information in a busy environment.
- Working across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
- Comfortably working across multiple programs and typing as quickly as patients can talk.
- Working around clinicians interrupting the registration process for emergent clinical care.
- Helping people who may be very ill or worried, listening carefully to ease their anxiety.
- Asking follow-up questions and building rapport in real time.
- Assisting patients complete their registration, often on your feet.
- Working quickly and expecting the unexpected in a fast-paced work environment.
Benefits
- Competitive benefits package
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
