Customer Service Representative - Patient Registration II

R1 RCM•Milwaukee, WI

4d•Onsite

About The Position

Ascension Columbia St. Mary's Milwaukee on Lake is seeking a Customer Service Representative for Patient Registration. R1, a leading provider of technology-driven solutions for the healthcare industry, is offering this role. The company combines global workforce expertise with an advanced technology platform, including analytics, AI, and intelligent automation, to enhance patient experience and financial performance. As a Customer Service Representative, you will be the initial point of contact for patients checking into the hospital, assisting them with the registration process, answering questions with clarity and compassion, gathering accurate information in a fast-paced environment, and building trust with patients during potentially stressful times. No prior healthcare background is required, as comprehensive training will be provided, making this role a strong foundation for a healthcare career.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirement
1 year Medical or healthcare experience

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time