Customer Service Representative - Outbounding

Peaden Air Conditioning Plumbing and Electrical • Fort Walton Beach, FL

7d • Onsite

About The Position

Come join our growing family! We keep growing because we hire great people who care deeply about customers and each other - and it shows. You've probably seen our trucks and ads, but what you don't see is what it's like to be part of our team. The appreciation when you do things the right way. The energy of teammates who have your back. The satisfaction of helping customers who truly value what you do. People often come to Peaden looking for a job - they stay because they find a fulfilling career, lifelong friendships, and room to grow. We're a team of home service experts committed to delivering comfort and peace of mind. From plumbing and HVAC to electrical repairs, we go the extra mile to ensure our customers' homes run smoothly. The Big Task You'll be the friendly voice representing Peaden - making outbound calls to connect with our customers, schedule services, and build lasting relationships. You don't need a sales background - just a positive attitude, genuine care for people, and the drive to make every call a great experience.

Requirements

• Strong communication and people skills
• Basic computer proficiency and accurate data entry
• A professional, confident phone presence
• A positive attitude and a "customer first" mindset
• The ability to adapt and stay upbeat in a fast-paced environment

Nice To Haves

• People from restaurants, retail, hospitality, or other customer-facing roles.
• Naturally resilient individuals.
• Team players.
• Clear communicators.

Responsibilities

• Make outbound calls to introduce Peaden's services and encourage new customers to schedule their first appointment.
• Build rapport and trust with customers through every interaction.
• Provide 5-star customer service and leave every customer feeling valued.
• Share information about available products, services, and promotions.
• Keep our customer database accurate and up to date.
• Participate in training to strengthen your communication and service skills.

Benefits

• Medical / Dental / Vision Insurance
• Company-Paid Long-Term Disability
• 401(k) with Company Match
• Paid Time Off and Holidays
• A true family atmosphere - we care about you and expect you to care just as much about your teammates and customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed