Customer Service Representative- Medical

Velocitii•Arizona City, SC

2d•Remote

About The Position

Velocitii is hiring Remote Customer Service Representatives who are passionate about helping others and making a real impact. We offer a supportive, inclusive work environment and a strong commitment to employee growth. As a Customer Service Representative, you’ll handle incoming calls in a fast-paced, remote environment—helping customers, answering questions, and making a real impact.

Requirements

6+ months in a call-center experience
1+ year of customer service experience
Strong verbal and written communication
Organizational and problem-solving skills
Ability to navigate multiple computer systems
Experience in a virtual desktop environment
Distraction-free remote workspace
High school diploma or GED
Participate in virtual interviews using a computer with a working camera
Comfortable in a diverse, inclusive, team-focused culture
Complete pre-employment steps: Internet speed test, Background and drug screening

Nice To Haves

1–2 years of health insurance experience
Familiarity with Third Party Administrator (TPA) concepts
Knowledge of medical/dental terminology or claims processing

Responsibilities

Answer incoming calls and provide friendly, professional support
Navigate systems like Clar, OneNote, LifePro, and Teams to resolve inquiries
Guide users through the provider portal setup and usage
Stay on top of emails and respond to cases in Clarc
Bring a positive attitude and contribute to team improvements
Meet performance goals while maintaining quality service
End your day knowing you made someone’s experience smoother and more informed

Benefits

Paid training
Pay increase after 90 days of proven performance
Annual bonuses and merit raises available
Free Healthcare for You & Your Family (24/7 telehealth visits, in-home diagnostics in select areas)
Healthcare, life insurance, and 401(k) kick in the first of the month after hire
Sick time and PTO start accruing on day one
Paid holidays (including your birthday)
Volunteer time off
Company-Provided Equipment
Remote Work
Access to training, coaching, and mentorship