Customer Service Representative, Medical Store

Norco, Inc.•Everett, WA

2d•Onsite

About The Position

Join a team where compassion isn’t just a skill—it’s our culture. We’re searching for customer service professionals who bring positivity, patience, and heart to every interaction. If you love helping people, turning challenges into solutions, and making someone’s day a little brighter, this is the place for you. Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.

Requirements

High school graduate or equivalent
In-depth knowledge of home medical products, placement, availability and pricing
Ability to work with diverse clientele
Excellent customer service skills
Excellent verbal communication skills, especially over the telephone
Ability to occasionally lift and/or carry objects weighing up to 100 lbs
Ability to sit, stand and walk for extended periods of time
Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Nice To Haves

Medical background including Respiratory Therapy and Nursing experience is a plus

Responsibilities

Greet customers in a professional and enthusiastic way
Answer telephone calls promptly
Demonstrate in-depth knowledge of products, placement, availability, price and use
Efficiently assess customer needs for product or services
Educate patients/clients on medical products and services
Fit and sell medical products and services to customers
Process customer orders and accurately input customer orders into the computer
Keep showroom stocked, clean, organized and presentable
Perform other tasks as assigned or necessary