Customer Service Representative (Medical Laboratory)

Interpath Laboratory • North Platte, NE

20d • Onsite

About The Position

Pathology Services, part of Interpath Laboratory, is seeking a Medical Laboratory Customer Service Representative with excellent people skills to enhance our team. Ideal candidates will have a collaborative spirit and a commitment to supporting both our patients and our team’s goals. In this role, you will be responsible for administrative duties, technical responsibilities, accurate data management, specimen handling, compliance, flexibility, and reliability.

Requirements

• High school diploma or equivalent required.
• Excellent communication skills; able to interact professionally with patients and team members.
• Detail-oriented with a strong focus on accuracy.
• Highly organized and capable of managing multiple responsibilities effectively.
• Laboratory setting with automated equipment emitting ambient sounds.
• High level of staff interaction in close quarters; must hear alarms to ensure timely response to safety needs.
• Regular handling of potentially infectious samples, with required protective gear (lab coat, gloves, goggles, face shield).
• Ability to sit, stand, bend, kneel, crawl, twist, and walk on uneven surfaces throughout the day.
• Frequent bending, extended standing, and lifting up to 30 pounds.
• Flexibility to work extended hours or overtime as needed.
• This role involves exposure to blood, body fluids, and/or tissues, with Hepatitis-B vaccination offered to all performing these duties.

Nice To Haves

• Previous phlebotomy experience is preferred.

Responsibilities

• Providing excellent customer service, answering phones, and monitoring for instrumentation alarms.
• Performing venipuncture for blood collection, obtaining additional specimen types as required, and preparing all samples for lab testing and screening.
• Verifying specimen information, performing data entry, and properly identifying patient information.
• Receiving, processing, and packaging samples for referral labs while maintaining specimen integrity.
• Following safety protocols, HIPAA policies, Medicare rules, and participating in quality assurance.
• Covering work shifts at different sites as needed to ensure smooth operations.
• Maintaining consistent, punctual, and reliable attendance to ensure continuity of operations and support for our team and patients.

Benefits

• Medical, Dental, Vision with In-Network & Custom Network discounts
• 401(K) with discretionary employer match
• Paid Time Off
• Free clinical diagnostic laboratory testing performed in house

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED