Medical Equipment Operations Customer Service
About The Position
Rotech Healthcare Inc. is seeking a detail-oriented and patient-focused Customer Service Representative (Market Operations) to join our growing team. If you have experience in healthcare administration, insurance verification, or patient intake—and thrive in a fast-paced, mission-driven environment—this role is for you. You’ll play a key role in ensuring patients receive the medical equipment and respiratory therapies they need by managing intake, verifying insurance, and coordinating services across multiple locations. This position pays $20 to $21.50 per hour, depending on related experience, and is eligible for a bonus opportunity.
Requirements
- High school diploma or GED equivalent, required
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Nice To Haves
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
Responsibilities
- Verify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.
- Manage new patient setups and service requests across multiple regional locations.
- Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.
- Maintain accurate documentation and records in compliance with company and JCAHO standards.
- Lead onboarding and training sessions for new locations joining the regional team.
- Identify workflow improvements to reduce delays and enhance patient care.
- Provide technical assistance and support to patients and referral sources.
- Collaborate with sales and operations teams to resolve issues and meet service expectations.
- Performs other duties as assigned.
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions (as applicable)
- Commission for Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k), HSA, and FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings Solutions programs
- Hepatitis B (HEPB) and TB vaccinations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
