Customer Service Representative - Loan Processing

MHA Systems/ MCI • Bismarck, ND

11d • Onsite

About The Position

The Call Center Customer Service Representative/Loan Processor provides superior effective customer service to customers. Assures accurate information has been provided to process loans properly. The Customer Service Representative/Loan Processor requires a solid understanding of integrity and demonstrates ethical behavior. This position has access to critical, sensitive, corporate systems and company & customer information.

Requirements

• High School Diploma or GED
• Experience with the following computer software: Microsoft Word, Excel, PowerPoint
• Integrity: The ability to exercise good business ethics and honesty
• Excellent sales and customer service skills.
• Excellent verbal and written communication skills
• High ability to multi-task
• Ability use multiple computer programs at same time
• High ability to retain information
• Phone Etiquette- always demonstrates excellent phone etiquette and a pleasant phone demeanor
• Productivity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
• Critical Thinking/Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Dependable and reliable
• Motivated by goals
• Teachable/coachable, able to accept feedback/criticism
• Attentive
• Independent

Nice To Haves

• Some college
• 2 years of customer service and/or loan processing experience
• experience with outlook exchange, the Internet, loan processing systems, Tran, LiveVox, Veritrac, and Ideology

Responsibilities

• Handles high volume of Inbound/Outbound customer service calls for Loan Processing
• Obtains necessary information to process and complete loan files
• Examines documents to ensure accuracy and compliance with existing underwriting guidelines.
• Fulfills customer needs to ensure customer satisfaction
• Demonstrates basic knowledge of lending services and practices
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED