Customer Service Representative (Licensing) - Hybrid (USA) R0056684

Wolters Kluwer • Monsey, NY

22h • Hybrid

About The Position

As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment. This role is part of FCC | CLC - C T Corporation System - Wolters Kluwer.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• 2+ years of experience in Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing.
• Ability to convey information clearly and professionally.
• Demonstrates ability to build rapport with customers.
• Can handle moderately complex issues effectively.
• Manages time and tasks efficiently.
• Good understanding of multiple product/service features.
• Familiarity with CRM tools and databases.
• Knowledge of quality assurance standards.
• Ability to assist and train new team members.

Responsibilities

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees