Customer Service Representative Lead

Guild Garage Group•San Diego, CA

13d•$22 - $25•Onsite

About The Position

Garage Door Medics is a people-first company with over 30 years of experience, grounded in honesty, empathy, and transparency. We are deeply connected to the San Diego community, actively participating in local initiatives and committed to sustainability. Consistently rated among the highest in the country with over 5,000 five-star reviews, we have become a trusted local brand known for exceptional service and long-term customer relationships. In June 2025, we proudly partnered with Guild Garage Group, an alliance supporting family-owned garage door service brands, which allows us to grow while retaining our identity and service excellence.

Requirements

2+ years as a Customer Service Representative.
Exceptional communication and active listening skills.
Highly organized, with strong multitasking and time-management abilities.
Friendly, adaptable, and calm under pressure.
High school diploma or equivalent required.
Must be able to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Nice To Haves

Experience in home services, repairs, or tech is a plus.
Familiarity with ServiceTitan is a plus (training provided!).

Responsibilities

Deliver outstanding customer support via phone, email, and chat.
Listen with empathy and professionalism to resolve issues efficiently.
Manage a high volume of inquiries with confidence and accuracy.
Serve as a trusted resource for the CSR team by answering questions, sharing best practices, and helping maintain consistent service standards.
Assist with onboarding and training new Customer Service Representatives while reinforcing company processes and expectations.
Coordinate with techs and office teams to ensure smooth service delivery.
Keep precise records of interactions, and proactively suggest additional services when appropriate.
Become a trusted resource by deeply learning our services and offerings.