Customer Service Representative l

Sentry Insurance•El Paso, WI

1d•Hybrid

About The Position

This position is in a contact center environment handling multiple channels including phone, email and chat with a focus on quality and timely resolution. Under close supervision, the associate follows standard processes and procedures on assignments of basic to moderate complexity. They may refer inquiries beyond level of knowledge or authority to more experienced representatives or published material.

Requirements

High School Diploma or GED Equivalent
Good human relations skills to deal effectively with customer issues in a professional manner.
Knowledge of how to use a computer, keyboard skills, and familiarity with software applications such as Excel and Word .
Ability to meet or exceed attendance requirements, providing reliable and predictable attendance.
Basic critical thinking, creativity, and problem-solving skills to provide positive resolution.

Nice To Haves

Previous Call Center experience is preferred
Bilingual (English-Spanish) a plus

Responsibilities

Work within our Harley-Davidson Insurance customer call center to provide outstanding customer service by responding to inbound calls
Handle a high volume of phone calls from customers
Perform pre-underwriting screening
Verify coverage, evaluate submitted bills, and authorize payments
Advise customers of billing policies and procedures and process policy changes
Resolve customer inquiries and maintain customer relations
Complete administrative tasks and input customer information into databases for documentation