Customer Service Representative L2

LGC Group•Manchester, NH

About The Position

As a Customer Service Representative, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency.

Requirements

College Diploma in science, business or customer service
Commercial experience working in customer service or similar roles preferred
Experience using an ERP system such as Service Cloud would be an asset
This position requires current U.S. work authorization. We are unable to sponsor or assume sponsorship for temporary visas (including H‑1B, H‑2B, OPT, O‑1, TN)

Responsibilities

Work with the Customer Service team on specific order support projects
Organizing and dispersing customer inquiries
Ensure order specific requirements are promptly communicated to appropriate departments
Prepare and provide documents based on customer requests.
Ensure orders are correct and up to date
Identify improvement opportunities and participate in establishing the department's performance metrics and CI programs

Benefits

Competitive compensation with strong bonus program
Comprehensive medical, dental, and vision benefits for employees and dependents
FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
Voluntary Accident, Critical Illness and Hospital Indemnity programs
401(k) retirement plan with matching employer contribution
Company-paid short- and long- term disability, life insurance, and employee assistance program
Pet Insurance for our furry friends
8 weeks of Parental Leave for qualifying life events
PTO that begins immediately
Town Hall monthly meeting onsite/virtual
Cheer program where employees are recognized for outstanding work
Company wide social events
frequent catered lunches