Customer Service Representative (Inside Sales)

Genuine Parts Company•Kingsport, TN

8d•Onsite

About The Position

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role involves responding to basic customer inquiries, providing quotes, and handling order entry. The representative will place customer orders via various methods including telephone, fax, email, electronic methods, or walk-in (counter sales). A key aspect of the role is influencing Motion Industries' gross profit by negotiating sale and purchase prices within defined parameters. The position may involve adjusting non-contract customer pricing to meet competitive demands while maximizing profit. Building customer relationships to drive repeat business and process improvements is also a core function. The representative will order items to ensure appropriate inventory levels are maintained for customers and may place orders up to $5,000 per line and $10,000 per purchase order without approval. Sourcing products from branch, distribution center, or supplier inventory, and determining the most cost-effective shipping methods are also responsibilities. The role includes partnering with Account Representatives to ensure customer satisfaction and expediting backorders. Additionally, the representative may pull inventory, prepare orders for shipment, and handle customer returns. Other duties as assigned.

Requirements

High school diploma or GED.
Zero (0) to three (3) years of related experience or an equivalent combination.
Reliability, organization, and attention to detail.
Strong communication skills including written, verbal, and listening.
Ability to multi-task and time management skills.
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.

Nice To Haves

Product knowledge is preferred.
Excellent driving record preferred.

Responsibilities

Accurately fulfill customer orders and manage incoming customer calls.
Respond to basic customer inquiries regarding products and provide quotes.
Handle order entry.
Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
Negotiate sale price and purchase price to influence Motion Industries' gross profit within certain parameters.
Adjust non-contract customer pricing to meet competitive demands while maximizing profit.
Build customer relationships to drive repeat business and process improvements.
Order items to ensure appropriate inventory levels are maintained for customers.
Place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
Source products in branch inventory, distribution center inventory, or supplier inventory.
Determine the most cost-effective shipping method for customer orders.
Partner with Account Representatives to ensure customer satisfaction.
Expedite backorders.
Pull inventory and prepare order for shipment to customer.
Handle customer returns.
Perform other duties as assigned.