Sales and Customer Rep
Mann Lake Ltd•Hackensack, MN
•Onsite
About The Position
Great opportunity to join our inside sales team. As a part of our Customer Service and Inside Sales team, no two days are ever the same! You are the front line for customer orders and sales via telephone, our retail location and trade shows. This position is responsible for telephone, retail and trade show sales, processing customer orders and responding to customer’s inquiries, questions or concerns, seeking remedies to ensure customer satisfaction and retention.
Requirements
- High School Diploma/GED.
- Excellent communication skills and enjoy working with people.
- Motivated to help and educate others.
- Comfortable in your computer skills (including using Microsoft Office, Word, Excel and Outlook) and are using new Software and POS Systems.
- Energetic, action oriented and self-motivated.
- Strong attention to detail, are a fast learner, organized and have good problem-solving skills.
Nice To Haves
- Inside sales, retail or customer service experience (preferred).
- Knowledge of beekeeping or raising poultry (note- this isn't required but is a plus!)
Responsibilities
- Provide timely and accurate information to incoming customer calls, responds to customer inquiries and improves our customers engagement with our products by providing excellent customer service.
- Engage with customers to determine needs while educating them on our products and services.
- Use suggestive selling techniques to promote sales, cross-sell merchandise and introduce promotions and services.
- Determine best method to resolve problems to ensure customer satisfaction and adherence to company policies.
- Continuously engages in learning opportunities to become an expert in our product lines and services we offer.
- Follows up, either verbally or in writing, to ensure customer satisfaction.
- Thrives in a team-based environment and is a collaborative, consistent and reliable team member.
- Off-season tasks may include light-duty kitting and marketing tasks.
- Maintains a consistent, positive, fun and friendly attitude even in stressful situations.
Benefits
- Health Insurance
- HSA - Health Saving Account with employer contribution
- Dental
- Vision
- many other voluntary benefits
- Company paid supplemental Life & Long term disability insurance
- 401k with employer match
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
