Customer Service Representative/Inside Sales 1

Thermal Supply Inc. • Fife, WA

4d • Onsite

About The Position

Thermal Supply Inc., a Daikin Comfort Technology Company operating in the Pacific Northwest, is seeking a skilled Customer Service Representative/Inside Sales individual for its location in Fife, WA. Thermal Supply Inc. is a wholesaler of Refrigeration, Heating, Air Conditioning Equipment, Parts, and Supplies, with 23 locations across Alaska, Idaho, Montana, Oregon, and Washington. The CSR/Inside Sales Representative is responsible for selling the organization’s products and services to prospective and established customers, handling customer needs through communication, problem-solving, and ensuring an efficient sales process. This role requires knowledge of company policies, procedures, products, and services, and involves collaboration with management to drive territory coverage and maintain positive dealer relationships.

Requirements

• Knowledge of HVAC equipment/products is preferred.
• General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
• Positive, professional attitude, with the ability to handle difficult customers and diffuse negative situations.
• Good phone etiquette and email etiquette.
• Ability to deal with high-volume customer traffic.
• Effective verbal skills – ability to explain technical information clearly.
• Written skills – ability to effectively and timely communicate via email with customers and accurately input orders.
• Effective organizational skills and time management skills, including the ability to prioritize and multitask.
• High level of attention to detail and accuracy.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to use good judgment and demonstrate strong work ethics and integrity.
• Ability to understand and follow procedures, work instructions, and company policies.
• 1 – 3 years of progressive sales experience.
• High School diploma or GED equivalent.
• Must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Some college preferred.

Responsibilities

• Help the Division deliver on its sales goals, including new business, by maintaining accounts through active communication of new product launches, services, supplies, and new product sales/discounts via outbound calls.
• Provide excellent customer service via face-to-face interactions, phone calls, and emails.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy to guarantee correct item orders.
• Recommend alternate products based on cost, availability, or specifications.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
• Provide accurate information regarding the availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine the best methods for resolving problems to ensure customer satisfaction and adherence to company policies.
• Coordinate problem resolution with appropriate departments.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep current with the latest industry trends.
• Work positively with all levels of management and peers to ensure effective teamwork and the highest level of service.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

Benefits

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth Opportunities - there are immense opportunities to grow your career
• Part of a Global Company - brands are backed by Daikin Industries, Ltd.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED