Customer Service Representative/Inside Sales Representative, Level 1

Daikin • Chula Vista, CA

21d • Onsite

About The Position

This role is responsible for managing orders, providing superior customer service, driving sales, resolving customer issues, managing relationships, and handling inventory. The position involves interacting with customers via phone, email, and in person, coordinating with various departments, and ensuring customer satisfaction. It also includes administrative tasks related to order processing, customer records, and shipping supplies.

Requirements

• Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
• Qualified Applicants must be legally authorized for employment in the United States.
• Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Experience using a forklift.

Responsibilities

• Input and process orders and quote requests, handle cash.
• Coordinate deliveries with manufacturing, sales, distribution, and outside vendors.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Handle customer needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.
• Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships.
• Make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services.
• Recommend alternate products based on cost, availability or specifications.
• Educate customers about product terminology, features and benefits.
• Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions.
• Conduct outbound calls of existing and lost customer accounts.
• Handle customer issues including warranties and returns.
• Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or resolution of issues.
• Follow up, either verbally or in writing, to ensure customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Conduct cycle counts as required.
• Replenish the show room stock as needed.
• Assist in the warehouse, loading and unloading product using the forklift.
• Receive and enter all eHUB & RNC Orders.
• Communicate to eHUB & RNC customers inventory stock checks and status.
• Coordinate with warehouse all will call, deliveries, and 3rd part ship outs.
• Process all credits for eHUB and RNC Customers.
• Process all approved warranty claims for unit exchanges and parts.
• Maintain customer records such as PO’s, requests, and questions through email system.
• Pull, package, and process all parcel shipments.
• Order all shipping supplies for eHUB orders.
• Enter and maintain all large, ongoing job orders for all customers.
• Serve as back up CSR for sales counter.

Benefits

• Equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
• Compliance with all federal and state regulations and statutes pertaining to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed