Customer Service Representative III

the Facility•Foxboro, MA

2d•Onsite

About The Position

This role is for a Customer Service Representative III, also referred to as a Planner Customer Service Rep, located in Foxboro, Massachusetts. The position is a 6-month contract with potential for renewal and conversion to full-time employment. The schedule is Monday to Friday, 7:30 AM to 4:00 PM. The hourly bill rate is between $22.00 and $25.00. The facility manufactures instrumentation materials and is an engineering-focused plant/factory environment. The team consists of approximately 20 people, including Customer Service Representatives, Planning, and Purchasing professionals, in a collaborative and diverse setting.

Requirements

Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection etc.
SAP user experience.
Customer Service and Order fulfillment in an industrial setting using SAP and intranet/buy systems/quote to cash type tools.
Strong MS Office use.
Strong relationship-building skills with both internal and external stakeholders.
Strong mediation, negotiation, and facilitation skills.
Working knowledge of Client Windows operating systems.
Client Word
Client Excel
Client Access

Nice To Haves

SAP experience preferred.

Responsibilities

Take customer order entries and assign work to other team members.
Use Salesforce to interpret requests and assign tasks.
Interface with internal and external customers.
Coordinate activities with client functional areas including: Manufacturing, Sales, Distribution, Field Service.
Handle customer complaints and inquiries accurately and promptly, including: Order status, Production updates, Delivery inquiries, Billing inquiries.
Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
Coordinate with customers regarding: Product selection, Order placement, Delivery schedules, Expediting requests.
Proactively solve customer issues to improve customer satisfaction and relationships.
Provide product information, including some technical information when necessary.