Customer Service Representative III (Service and Repair)

Medtronic • USA-TX, MA

3d • $35,600 - $53,400 • Remote

About The Position

We are seeking a Customer Service Representative II to join our service team for Cranial and Spinal Technologies. You’ll be answering calls and emails from hospital staff regarding equipment repairs and exchanges. Strong communication and customer support skills are essential. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. It is open to candidates within the United States.

Requirements

• High school diploma plus a minimum of 2 years of relevant work experience

Nice To Haves

• Relevant experience may include customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.
• Strong verbal communication, listening, and problem-solving skills.
• Experience supporting healthcare, medical devices, or regulated products
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel.
• Apply strong interpersonal skills and product knowledge to effectively respond to and resolve customer inquiries.
• Document customer interactions and recurring product issues clearly and accurately to support product quality initiatives and product development efforts.
• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues.
• Escalate unresolved or advanced technical issues to team leads or senior support resources as needed.

Benefits

• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan, including medical, dental, vision, and more
• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED