Customer Service Representative III, Opthalmology
About The Position
ChristianaCare is hiring a Customer Service Representative III for our Ophthalmology Department in Wilmington, DE. At ChristianaCare, our Ophthalmology team provides comprehensive, high-quality eye care across Delaware, delivering everything from routine exams to advanced surgical treatments. Our fellowship-trained, board-certified specialists use the latest technology and a personalized approach to diagnose and treat a wide range of conditions, including cataracts, glaucoma, diabetic eye disease, macular degeneration, corneal disorders, and other complex ocular conditions—ensuring each patient receives tailored care and the best possible outcomes. As a Customer Service Representative III, you would serve as the first point of contact for patients, delivering exceptional customer service while managing incoming calls, scheduling appointments, addressing inquiries, and documenting interactions.
Requirements
- High school diploma or GED required
- Minimum 1-2 years of customer service or call center experience preferred
- Experience in a medical office or healthcare setting preferred
- Strong computer and data entry skills
- Excellent verbal and written communication skills
- Ability to multitask and manage high call volumes
- Professional phone etiquette and interpersonal skills
- Ability to work independently and as part of a team
- Experience with EMR/practice management systems
Responsibilities
- Provide front-line patient support by answering calls, assisting with scheduling and inquiries, and delivering compassionate customer service.
- This role includes verifying patient and insurance information, documenting interactions in the EMR, coordinating with clinical staff, and supporting daily operations while maintaining confidentiality, accuracy, and efficiency in a fast-paced environment.
Benefits
- Comprehensive first-day coverage, including medical, dental, vision, and life insurance.
- Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
- Enjoy low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
- 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
- Up to $5,250 per year in tuition reimbursement.
- Advanced fertility care through Progyny
- Free maternity education and support
- Up to $5,000 in adoption assistance
- 12 weeks of paid parental leave to support your growing family, after one year of service.
- Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%-5% based on service.
- Free financial coaching, counseling, and budgeting support.
- health insurance
- paid time off
- retirement
- an employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
