Customer Service Representative III
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. As a Customer Service Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment.
Requirements
- Previous customer service and call center experience
- Strong communication and active listening skills
- Ability to navigate multiple computer systems and tools efficiently
- Strong attention to detail and ability to work in a fast-paced environment
- Ability to explain pension and retirement benefit information clearly and professionally
- Problem-solving skills with the ability to handle sensitive or complex inquiries
- Ability to multitask while maintaining accuracy and quality
- Ability to pass required background screening and drug test
Nice To Haves
- Pension or retirement benefits experience preferred
- High school diploma or GED preferred
Responsibilities
- Answer inbound calls regarding pension and retirement benefit inquiries
- Assist participants with questions related to pension plans, payments, forms, and account information
- Research and resolve participant concerns professionally and efficiently
- Review and explain required documentation and next steps to callers
- Meet productivity, quality, and attendance expectations
- Collaborate with team members and leadership to ensure timely issue resolution
Benefits
- Paid training
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1
- Paid Time Off (PTO)
- Opportunities for growth and advancement
- Team-oriented work environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
